Complaints Procedure

Our aim is to have happy patients but, if you have any complaints, we will strive to resolve them as quickly as possible in a fair and transparent manner.

In the first instance you should discuss the matter with the person providing your treatment or speak to The Practice Manager.

If you feel that your complaint has not been satisfactorily resolved you may contact The Dental Complaints Service, for private treatment or The Health Board, for NHS treatment.

The Dental Complaints Service

Stephenson House,

Cherry Orchard Road,

Croyden CRO 6BA



Tel:- 08456 120 540


NHS Dumfries and Galloway

Mid North,

Crichton Hall,

Bankend Road,

Dumfries DG1 4TG


Tel:- 0845 602 6417


Further advice or information can be obtained from The General Dental Council's website at